LIMITED WARRANTY

SOPEX Innovations provides 5-year warranty against manufacturing and material defects on all complete SOPEX/SOP light fixtures/products from date of original retail purchase.

SOPEX Innovations provides 3-year warranty against manufacturing and material defects on all SOPEX/SOP components (e.g. drivers) and LED modules which are assembled into non-SOPEX/SOP lightings from date of original retail purchase.

The warranty requires the return of either the defective product or LED module to the authorized reseller or distributor.

SOPEX Innovations will at its sole discretion either repair or replace the faulty product or LED module with a new or refurbished fully functional product or LED module with similar specifications.

Decision by SOPEX Innovations on all questions pertaining to complaints as to the existence of defects, or workmanship or material shall be final and conclusive.

The warranty is valid from the original invoice date and applies for manufacturing and material defects if the products have been installed for used:

  • In accordance with their intended purpose and application
  • Within specified operational tolerance limits, e.g. temperature & environment
  • Within specified permitted voltage, current and frequency range
  • Properly installed in accordance with the provided product specifications and installation manual

Warranty Exclusions – warranty shall be rendered void and of no effect upon the following:

  • Any type of consequential loss
  • The serial number of the product has been altered, tampered with or removed
  • The product is not used in accordance with its intended purpose and application specifications
  • Operation or storage outside of environmental specifications of the product
  • Operation outside of the voltage, current, or frequency range specifications
  • Failures due to exposure to extreme conditions including without limitation to excessive heat, corrosive chemicals or corrosive gases
  • Improper installation or maintenance not in accordance with the product specifications, installation manual provided or applicable electrical codes.
  • Failures due to compatibility issues between product and installation environment. E.g. control system, power supply
  • Parts that need to be replaced due to normal wear and tear including consumables, e.g. batteries
  • The product or part has been tampered with, modified, dismantled or repaired by unauthorized personnel or any other person prior verification of approval by SOPEX Innovations
  • The product is being operated without SOPEX / SOP genuine or manufacturer recommended parts
  • The product is subject to improper testing
  • The product has been subject to misuse, mishandling, negligence or damaged while in transit
  • Accident, impact, shock or abuse
  • Fire, flood, earthquake, tsunami, hurricane, lightning strike or other Acts of God
  • Vandalism, riots, civil disturbances or any other conditions beyond the control of SOPEX innovations
  • Costs associated with dismantling or removal and/or reinstallation of defective SOPEX/SOP light fixtures/products/parts/LED modules.

Limitation of Liability

Except for the commitments outlined above to repair or replace the SOPEX/SOP light  fixtures/products/parts/LED modules, SOPEX Innovations shall not be liable for any any consequential, incidental, indirect or special damages whatsoever arising from or in connection with the use, inability to use or performance of the SOPEX/SOP light  fixtures/products/parts/LED modules including without limitation personal injury, damages to property, loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use, costs of substitute equipment, loss due to downtime etc., or any other types of damages of any kind whatsoever whether due to breach of warranty, strict liability, product liability, or negligence or otherwise,

No person, whether reseller / ship chandler /shipyard, is authorized to change, modify or extend the terms of these warranties in any manner.  

SOPEX Innovations reserves the right to modify these warranty terms. Any modification of this warranty shall be effective for all orders placed on or after the effective date of such revised warranty.